Customer Care Advisor

Job

Description : You will

provide quality and professional track and trace services to all

parties, particularly customers and the DHL network, aimed at

resolving service problems to achieve and exceed defined

performance standards for traces and customer service.

You will provide full tracing services for customers by

investigating shipment incidents involving undelivered, returned,

misrouted, delayed, lost or damaged shipments etc.

You will also be required to handle all trace enquiries

in accordance with service standards and processes.

In addition, you are expected to deliver best in class

customer service by fulfilling each customer's unique needs while

adhering to DHL policies.

You will also be

required to handle any overflow calls to support the contact

center, to respond to customer queries regarding information on

prices, customs requirements etc. on a timely and professional

manner.

Job

Requirements : Minimum

3 to 5 years of experience in a Customer Service environment, with

a strong focus on managing customer inquiries and

complaints.

Experience working in teams and

demonstrating excellent teamwork skills.

Outstanding customer-facing and interaction

skills.

Proactive with the ability to

multitask and work under pressure while meeting tight

deadlines.

Strong communication skills in

English and effective conflict resolution abilities.

Preferably GCE A' Levels, Diploma, or

equivalent.