Executive / Senior Executive (Customer Service) - JK

Job Description :

1. Processing of Daily Orders

• liaise with QA Dept. on Customer's specifications
• liaise with respective Production facilities' planners on Customer's order and delivery schedules
• communicate / co-ordinate with customers, branch CS and Sales
• daily order entries

2. Preparation of Delivery / Shipment Documentations

• liaise with delivery drivers / freight forwarders on delivery / shipping matters
• liaise with Production Facility Packing on daily shipments
• booking of flights and preparation of shipping documents

3. Follow-up on Customer's Complaints

• co-ordinate with customer on rejected goods issue
• preparation of Customer's Complaint Form, replacement / refund arrangements

4. Follow-up with customers on spools, cases and antistatic boxes return

5. Follow-up / Update of Monthly Overdue payment

6. Monitor & Control of SMI Stock Retention Period and Month / End Stock Reconciliation

7. Co-ordinate between company and overseas Branches on Credit Application / Renewal

8. General clerical duties, including e-filing, compilation of reports as and when required

9. Undertake any other duties that may be assigned by Superior from time to time.

Job Requirements :

• Air-freight related experience
• Good interpersonal and communication skill
• Meticulous and attentive to details
• Attentive to numerical details to handle important payments entry
• Able to multi-task and work in fast-paced environment

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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