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CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

ENG LEE LOGISTICS PTE LTDSingapore
22 days ago
Job description

Job Description

  • Manage customer inquiries via phone and email, offering professional and efficient assistance to both new and existing clients.
  • Actively engage with customers to understand their needs, gather feedback, and resolve concerns to ensure high levels of satisfaction.
  • Develop an in-depth knowledge of the company's services and products to provide precise and comprehensive information, addressing customer queries effectively.
  • Maintain and manage customer databases, ensuring all records are up-to-date and accurate for smooth operations.
  • Collaborate with cross-functional teams to enhance the overall customer experience and streamline processes.
  • Coordinate with regulatory authorities to facilitate cargo documentation clearance and ensure compliance with industry regulations.
  • Provide support for permit declaration processes, ensuring timely and accurate completion of all requirements.

Job Requirement

  • Minimum qualification of GCE 'O' Levels, Diploma, or equivalent. Candidates with relevant qualifications or experience are encouraged to apply
  • Prior experience in customer service or logistics (2.5 years or more) is an advantage, but not mandatory
  • Excellent communication and interpersonal skills with a professional approach to interacting with customers and internal stakeholders.
  • Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a dynamic work environment.
  • Proficiency in computer applications; knowledge of customer service software (e.g., CargoERP, Portnet, TradeWeb) is advantageous.
  • Detail-oriented, proactive, and a quick learner, with the ability to work independently and as part of a team.
  • Flexible 5.5-day work week with transportation and lunch provided.
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    Customer Service Executive • Singapore

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