Customer Service Executive

Duties and Responsibilities

• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
• Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
• Monitor vessel schedule via PSA Portnet and Jurong port system.
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Ensure all jobs completion and invoicing done on time.
• Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.

Skills Competencies

Qualification and Education Requirements :

Working Hours :